Q AgentStart with your questions
Set the purpose, questions and guidance for your interview. Save a questionnaire you can use again.
Meet your voice interview agent
Your questions.
Their voice.
Clearer answers.
Turn your questionnaires into guided voice interviews. Give people room to answer in their own words, then bring the details together in answers you can review.
See Q Agent in actionExplore a sample. No microphone needed.
Written questions. Spoken answers.
A little more room to explain
“It's a rattling sound.
Only when I turn left.”
From conversation to clarityConcern: rattling when turning left
For teams with questions worth asking
There is more to an answer
than a box on a form.
People explain things in stories, details and second thoughts. Q Agent gives those answers space, while keeping your questions at the heart of the conversation.
Customer feedbackService intakeDiscovery interviews
A conversation with a purpose
You bring the questions.
Q Agent guides the conversation.
From what you need to know to answers you can work with.
Let people talk it through
Share an invitation. Q Agent asks the questions, listens to the answers and can follow up for more detail.
See the answer and its context
Review organized answers alongside the transcript and recording. Go back to what was actually said.
Take a closer look
One question.
A more useful answer.
Follow a sample service intake from the first question to the details ready for review.
Your expertise, your questions
Decide what matters.
Tell Q Agent what you want to learn. The questionnaire gives the conversation its purpose and direction.
Example: understanding a vehicle concern before a service visit.
Service intake / Question 1
What brought you in?
Understand the concern in the customer's own words.
Details to capture
- What they have noticed
- When it happens
- When it started
Room for the full story
Let the details emerge.
A voice conversation gives people room to explain. A follow-up can bring an important detail into focus.
This is a scripted example, not a live interview or customer recording.
Q Agent
What brought you in?
Respondent
There's a rattling sound when I turn left. It started last week.
Q Agent
Does it happen when you're braking, too?
Respondent
No, only when I'm turning left.
Answers you can work with
Keep the meaning.
Find the details.
Bring the response together in organized answers, with the conversation available to check the context.
Illustrative summary. Organizers review the results and their supporting evidence.
Service intake / Answer summary
A rattling sound when turning left
- Concern
- Rattling sound
- When it happens
- Turning left
- First noticed
- Last week
- While braking
- No
“No, only when I'm turning left.”Supporting excerpt from this example
Thoughtful on both sides
Useful for you.
Considerate of them.
Getting a useful answer starts with giving people a clear, comfortable way to take part.
A clear invitation
People see who is asking, what the interview is for and how their information will be used before they agree to recording.
A conversation at their pace
Respondents can ask for clarification, decline a question, pause or stop. A private resume link lets them return.
The context stays within reach
Review the organized answers and return to the transcript and recording when you need to understand more.
A few things to know
Before you explore.
Can I use my own questions?
Yes. Organizers create questionnaires with their own purpose, questions and interview guidance. Saved questionnaires can be reused for new invitations.
Do respondents need an account?
Respondents join with an invitation link or a six-digit PIN from their organizer. They review the interview details and agree to recording before starting.
What can I review after an interview?
The organizer can review the recording, transcript and answers organized by question, with supporting evidence. Results should be reviewed in context.
Is the sample a live voice interview?
No. The walkthrough is a scripted illustration of the process. It does not use your microphone, record audio or create an interview. To take part in a real interview, use an invitation from an organizer.
From asking to understanding
Give your questions
a voice.
Explore the sample interview Already invited? Join your interview
Space for your voice
A conversation.
At your pace.
Thoughtful questions. Room to answer.
A voice interview that moves with you.
You can pause or stop at any time.
Your voice interview
Join an interview
Use your organizer's six-digit invitation PIN to join by phone or in your browser. Enter it here to see the interview details and phone instructions. No computer microphone is needed for a phone interview.
Use an invitation link
Organizing interviews?
Create questionnaires, invite people, and review their answers.
Sign in to your workspaceInterview preparation
Questionnaires
Prepare the questions for your next conversation.
Saved questionnaires
Need a starting point? Start optional tutorial (opens in a new tab).
Questionnaire editor
Interview access
Create an invitation
Choose the questions and check what your respondent will see.
Invitation ready
Share this invitation with one respondent. Phone and browser use the same initial PIN. Copying does not send an email.
Interview review
Interviews
Select an interview to review its answers and supporting evidence.
Interview register
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Select an interview to review.
VOICE INTERVIEW
Your interview
Answer by telephone
Call Q Agent
Use your phone to take this interview. You do not need a computer microphone or headset.
Call the number above from your phone. Choose a new interview when prompted.
You will hear the interview details and choose whether to agree to recording on the call. Viewing these instructions does not start a browser interview.
Returning to an interview? Ask your organizer for a new telephone resume PIN and choose resume on the call. The initial invitation PIN is for the first start only.
Answer by telephone
Call me
No computer microphone or headset needed. Verify your phone, then ask us to call. You will hear the organizer's details and choose whether to agree to recording on the call.
Talk in your browser
Ready when you are
A conversation at your pace.
The agent will introduce the interview and ask for your agreement before starting the questions.
Recording has not started.
Use headphones when possible. You can decline a question, ask for clarification, pause, or stop.